FAQs
Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collections, select your size, and click 'Add to Cart'. When you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I amend or cancel my order?
We process orders quickly, so please contact us as soon as possible at steph.best@definitivestyle.co.uk if you need to make any changes. We'll do our best to help, but we cannot guarantee amendments once an order has been dispatched.
Shipping
How long will my order take to arrive?
We aim to dispatch all orders within 1–2 business days. UK delivery typically takes 2–4 business days once dispatched. International delivery times vary by destination.
Do you offer free shipping?
Please check our shipping information at checkout for current rates and any free shipping thresholds.
Will I receive tracking information?
Yes! Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Returns & Exchanges
What is your returns policy?
We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Sale items are included in this.
How do I return an item?
You can submit a return through our website, if you need help please contact us at steph.best@definitivestyle.co.uk to initiate a return. We'll guide you through the process.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.
Sizing
How do I find my size?
We recommend checking the size guide on each product page for specific information.
Do your clothes run true to size?
Fit can vary by style. Please refer to the individual product descriptions and size guides for guidance.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay for a faster checkout experience.
Is my payment information secure?
Absolutely. All transactions are processed securely through Shopify Payments and we never store your card details.
Still have a question?
We're here to help! Get in touch via our Contact page and we'll get back to you within 24 hours.